Article

Are you “Communicating Solutions” or Just Pointing Out “Problems”?

Sometimes, it’s not the extraordinary effort that make a difference but the intent and problem-solving skills that leave a lasting impact.

Recently, I was at Jharsuguda Airport in Odisha. I had reached the airport 4 hours before the scheduled departure as I had finished my work and thought I’d use the time productively at the airport. However, as soon as I entered, I realized there was no network and I couldn’t make any calls, no messages, no updates. I was completely cut off.

I hadn’t informed my family or my team or the other stakeholders at work, and the thought of them not being able to reach out and spending hours offline felt unnerving. I approached a few counters and food stalls to check if there was a way to connect, but the response was the same everywhere: “There’s no network here except for one service provider and there is no Wi-Fi at the airport”. I even went to the airline help desk, only to hear the same thing again.

Then came the moment that gave me hope. A supervisor at the Indigo help counter noticed the issue and asked if the situation was urgent. He didn’t stop at explaining the problem, instead, he offered a solution that was sharing his personal mobile hotspot.

In that moment, his proactive approach turned a messy experience into one of gratitude.

This experience left me reflecting: Are we simply pointing out problems, or are we actively seeking ways to solve them?

Do we have the intent to solve problems? or merely communicate problems!

It’s easy to highlight what’s wrong, to say “This can’t be done” or “That’s not possible.” But true leadership and impact lies in going beyond the obvious and finding ways to make things better. Often, it’s not about having the perfect resources or solutions but about using what you have to make a difference. It starts with the intent.

That supervisor went the extra mile. His small gesture made me feel supported in a challenging moment and reminded me of an essential principle: “Be the one who solves, not the one who stops at explaining the problem.”

As you navigate your day, ask yourself: Are you merely describing obstacles, or are you actively finding ways to overcome them for yourself and others?

Let’s strive to be like that supervisor, thoughtful, resourceful, and ready to help.

What’s one small step you can take today to solve a problem for someone else?

Share your thoughts or experiences below.

Let’s inspire each other to communicate solutions and not just point out problems.